our policies

CANCELATIONS & RESCHEDULES

We value your time, & our beauty professionals have booked out the proper amount of time on their schedule devoted just to you. They require a 48 hour notice to cancel, or reschedule an appointment. If you cancel or no show, with less than 48 hours, there is a $50 fee. You can change your appointment by contacting your beauty professional directly, not the salon.

INDIVIDUAL STYLISTS MAY HAVE ADDITIONAL

NO SHOW / CANCELLATION CHARGES.
 

REFUNDS

There are no refunds on ANY services. Please contact your beauty professional if you need to discuss a re-do.
 

REDO'S

If you are not satisfied with your service, contact your beauty professional directly.  They may be able to offer a complimentary adjustment.  Please contact them within 2-5 days of your service.  If it is a major change to your cut or color, additional charges may apply.  

 

DIRECTIONS

From 8 East. Exit Fletcher Parkway, turn right on Baltimore Drive. Immediately make a U-turn. You'll see our gray building and 'down' parking lot to your right.

From 8 West. Exit El Cajon Blvd, turn right on Baltimore Drive. You'll see our gray building and 'down' parking lot to your right. 

DO NOT TURN into the Costco & Mc Donald's parking lot. You'll get stuck - it does not go through. Our exit is on Baltimore Drive. It's a small parking lot entrance.